1. What is BKB
BKB (Broadband ka Baap) is a product of instaxs time4learning homeschoolingwhich is an Internet service provider in Tricity (Chandigarh, Mohali, Punchkula).

2. Can I use BKB on laptop or any other device other than mobile?
No, you can only use BKB on android and iPhone, for rest of the devices you can use instaxs broadband services or visit: www.broadbandkabaap.com or call us at 09646599780 or missed call us at 0172-6601188.

3. How I get connected with BKB network?
To connect with BKB network it only require a wi-fi equipped mobile device and a valid mobile number. You have to download BKB app from android Play Store or iPhone App Store. After installing the app you need to register with your mobile number.

4. Other requirements to become BKB verified user.
You can only become a member of BKB by registering with mobile number. But to become a verified BKB user and start using BKB services you need to become to provide some other necessary information before start using the services.
a) Your profile information like name, age, address, contact information.
b) Your profile picture.
c) A valid document Id proof like adhar card, voter card, pan card, driving license.
d) Your valid specimen signature.
Note: The above provided information is verified by BKB social wellfare vigilance system within 24 hours and then you are notified. If your information is valid then you are a valid member of BKB and can use BKB services. Your information is valuable to us and we'll not share your information with us.

5. Where and when should I use BKB?
We have provided a list of available hotspot areas where you can use our BKB service by enabling your wi-fi any time.

6. Is their any gift for new user or refering a friend?
Yes, occasionally we launch some gift vouchers which will provide you some wi-fi coupons but these coupons will be delivered to you only when you or your friend become a verified BKB user.

7. What is coupon in BKB and what is the use of that coupon?
Everytime when you get a gift it is in the form of coupon which contain duration in minutes that spacifies the interval for which you can use wi-fi.

8. How does BKB compare to other products?
We created BKB because we wanted to offer a low-cost, high-quality VPN solution that is better than any of the competition. Once you try our product, we are sure you will agree that it is the best broadband/wi-fi provider around!

9. What mobile devices does BKB work on?
BKB supports the following mobile devices:

iPhone, iPod Touch, and iPad devices running iOS 4.0+.

Phone and tablet devices running Android 4.1+ (Jelly Bean and above).

10. What is InstaXS Broadband Service?
Broadband refers to a connection that has capacity to transmit large amount of data at high speed. Presently a connection having download speeds of 256 kbps or more is classified as broadband. When connected to the Internet such a connection allows surfing or downloading much faster than a dial-up or any other narrowband connections. InstaXS offers 2 Mbps minimum download speed for its Broadband connections.

11. What is the difference between InstaXS Broadband home and InstaXS Broadband business?
Both of these connections offer high speed Internet access respectively for home and office environment. In InstaXS Broadband for business connecting more than one computer may be allowed along with other features like extra email addresses, domain name, web hosting space , static IP (Select Plans only) etc.

12. How do I get the connection?
Fill up a registration form and deposit at InstaXS customer centers. These forms are available on the InstaXS web-site, from customer service centers and franchisees. You can also register online at InstaXS website by filling a simple form. Click here to register online>>

13. What is download/upload?
When the information pay-for-essay flows from somewhere e.g. a web-page or a site to your PC you are "downloading" on the other hand when you send information e.g. request for a web-page, you are "uploading"

14. How long does it take to install ?
Once we receive your order, InstaXS will do the required line checks and assuming these pass it takes around 5-10 working days for the service to be enabled by InstaXS at your local telephone exchange.

15. What is an IP address?
When you are connect to the Internet, your PC is automatically allocated an IP(Internet Protocol) address to identify it to the outside world. There are two types of IP addresses, dynamic and static. Dynamic IP changes from session to session while static always remains same.

16. What type of IP addresses are possible ?
IP addresses could be dynamic (that typically change with each session) and static (that are permanently allocated to you). InstaXS Broadband provides both dynamic and static IP. However the static IP is given only in Business 5000 and Business 9000 plans.

17. Why would one need a static IP address?
A static IP address may be required for certain services or applications you use. These typically include: 1.Running your own mailserver (SMTP inbound). 2.Many VPN (virtual private network) implementations require one or both sides of the VPN to have a static IP address. 3.If you are connecting to your company network and need access through their firewall.

18. Why would one need a static IP address?
A static IP address may be required for certain services or applications you use. These typically include: 1.Running your own mailserver (SMTP inbound). 2.Many VPN (virtual private network) implementations require one or both sides of the VPN to have a static IP address. 3.If you are connecting to your company network and need access through their firewall.

19. Can I change from one Broadband data rate to another?
Yes, You can change your InstaXS Broadband plan at any time.

20. What happens if I shift my premises?
ADSL connection is given for a particular InstaXS fixed line. If you move, ADSL can be shifted to a InstaXS line in the new location subject to availability in that area. No shifting charges are required to be paid.

21. How do I choose the speed/tariff plan that's right for me?
This will depend on the purpose for which you will be using the broadband connection. If you are using it from home or a small office, choosing a plan that offers a download limit of 1 GB is ideal for general surfing and emailing. However, if you are downloading lots of videos or sending very large files, it may be better to choose a broadband plan with even higher capacity.

22. How do I pay for Broadband from InstaXS?
Broadband from InstaXS is charged monthly, via your InstaXS bill. You can choose to pay your InstaXS bill by cash, cheque or bank or credit card.

23. Can the helpdesk help solve problems with my own computer/ hardware?
No. The helpdesk is there to help you with problems relating specifically to the Broadband service from InstaXS and the hardware/software provided by InstaXS. If you have purchased a product where hardware was not provided as part of the service, the helpdesk will not be able to assist you with it, and you should contact your hardware supplier.

24. Can I have more than one broadband connection, for redundancy/up time?
You can have more than one line, however we cannot guarantee service on broadband connections, therefore we do not suggest an additional broadband line for redundancy/up-time.

25. Do I need any extra equipment when upgrading to a faster speed package?
No, you will be able to use the modem/router provided with your current Broadband

26. I want to connect more than one computer to my Broadband line to share my internet connection. How do I do this?
Yes, if you choose the right broadband plan, you would be permitted to connect more than one computer. However, all the users will share the bandwidth allocated to you.

27. What all can I do with 1 GB(Giga Byte) download?
One GB is 1024 Megabyte or 1073741824 bytes. You can do the following with 1 GB download limit :
1. An average web page is about 50 kilobytes in size - so you could download around 20,000 web pages for 1 gigabyte.
2. An hour of surfing the web would be around 10 megabytes (200 pages) so you could surf non-stop for about 100 hours for 1 gigabyte.
3. An hour of streamed radio would use about 15-20 megabytes.
4. An hour of streamed video uses around 100-150 megabytes.
5. Playing an online game typically uses about 10-15 megabytes per hour.
6. Emails are very small - so 100 emails would be just 1 megabyte - or 100,000 emails for 1 gigabyte! (of course the attachments count extra)
7. A super-high resolution (5-6 megapixel) digital camera JPEG picture or typical MP3 music file is about 2-3 megabytes so you could download 350-500 of these images/music files for 1 gigabyte.
Very few users would actually exceed the download limits set.

28. What is a firewall, should I have one?
A firewall is a system designed to prevent unauthorized access to or from a private computer/network. It is highly recommended that all Internet users (even using standard dialup access ) should have a firewall to protect their computer/network. Many free firewall softwares like ZoneAlarm, Sygate Personal Firewall etc are available on the Web for download.

29. What is NAT (Network Address Translation/Translator)?
NAT stands for Network Address Translation/Network Address Translator. Each computer connected to the Internet needs to have a unique IP address. To use the global IP addresses more efficiently, computers belonging to a business can have "local" addresses. NAT would then allow connecting multiple "local" computers to the Internet using one IP address. Each NAT has a 'table' of local IP addresses and globally unique addresses by which the NAT box can translate the local IP addresses to global address and vice versa.

30. Where can I get help about InstaXS Broadband service?
You can call 24 hours helpline number: +91-172-5017541

31. What are the conditions for getting a free modem or changing the type of free modem?
For certain plans, the modem shall be given free by InstaXS subject to some conditions - (For details click here). In this case customer will own the modem and does not require to return the modem. Any type of modem (Type I/II/III/IV) can be taken under this offer after paying the required cost/rent of modem. If a subscriber has initially taken Type-I modem under this offer, he can request to change it to higher type (Type-II/III/IV) after paying the difference amount of higher modem. After the committed period if a subscriber demands another modem then he can choose any of these three options: (i) He can get another modem by paying the rent for another committed period. or (ii) He can choose rental option for another modem. or (iii) He can outright purchase another modem.


Conjoinix Technologies Pvt. Ltd. SCO 91-92-93, 3rd Floor, Sector 34-A Chandigarh, 160022, India

Support and Contact

Call us : 0172-6601177, 9646599780 Email us : sales@conjoinix.com contact@instaxs.net

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